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- Player’s winnings withdrawal was blocked.
- Player claims game is possibly rigged.
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- Player’s account was closed and his withdrawal confiscated.
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Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone. He had been expecting a transfer of 5000 CAD and had sent an email to the casino five days prior without receiving a response. He had confirmed receiving the expected amount and was unsure of the remaining balance in his blocked account. We had clarified that casinos could block accounts for any reason as long as they didn’t withhold players’ funds.
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He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet. The player from Greece had his bonus winnings cancelled without further explanation. The player from Italy is experiencing difficulties withdrawing her winnings. »SuhoiAleks» from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Ukraine is dissatisfied with high unexpected fees.
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The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system. The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction.
Player’s winnings withdrawal was blocked.
However, the player did not respond within the given time frame. Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player’s side. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.
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The complaint was rejected because the player did not respond to our messages and questions. The player struggles to verify his account for yet unknown reason. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision.
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The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. The situation escalated when the player’s account was blocked. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. In this review of 1xBet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. AstroPay offers a cashback of 1% for players who deposit over 5,000 EUR/USD into their AstroPay accounts and use it for online gaming transactions.
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After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Nigeria had claimed that her account with 1xbet was locked.
Player’s account was closed and his withdrawal confiscated.
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